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Omni Channel Sales Platform

Oil Changers

INDUSTRY

Retail

Type

Business Application

Overview & Challenges

Our client operates a large chain of automotive service and repair stores across the Western United States. Committed to leveraging technology, the client recognized the potential of data to optimize store performance. The goal was to design an interactive dashboard that would provide real-time performance insights across all stores in each region, motivating managers and crews to excel. Although they had abundant data from their Point of Sale (POS) systems, they lacked a comprehensive reporting mechanism.

Our Solution

We designed and developed a robust solution that included data pipelines to consolidate data from the POS systems, encompassing real-time data for sales, invoices, customers, vehicles, services, and more. This data was then processed and stored in a centralized database. We built an interactive dashboard to highlight critical KPIs for each store in real-time, enhancing visibility and performance tracking.
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Key Features and Benefits

Custom Car Dashboard Design:

Provided a visually engaging interface that displayed real-time performance metrics and KPIs for each store.

Cross-Platform Chat for Stores:

Enabled seamless communication across stores, fostering collaboration and motivation through shout-outs and centralized messaging.

AI Store and Region Management:

Integrated an AI chatbot that understood store data, offering insights and facilitating data queries.

Point of Sale Integration:

Consolidated data from POS systems, ensuring accurate and up-to-date information.

Data Pipelines:

Automated the collection, transformation, and loading of data into the database, eliminating manual reporting processes.

Store Competitions and Prizes:

Introduced gamification elements like store competitions, medals, and prizes to incentivize performance.

Mobile View for Regional Managers:

Provided a mobile-friendly interface for regional managers to access high-level KPIs on the go.

Technologies Used

Angular

AWS

C#

.NET

Azure AI

Implementation & Results

Our team utilized modern technologies to develop a scalable and efficient solution tailored to the client’s needs. The interactive dashboard, combined with real-time data insights and motivational features, significantly improved store performance and operational efficiency.

Impact

Operational Efficiency:

Streamlined data collection and reporting processes, reducing the need for manual intervention and enhancing data accuracy.

Enhanced Performance:

Motivated store managers and crews by providing real-time performance insights and incentives, leading to improved store performance.

Scalability:

Developed a scalable solution that continues to evolve with the business, supporting ongoing improvements and expansion.

Conclusion

The project successfully delivered a powerful tool that transformed the client’s ability to leverage data for performance optimization, significantly enhancing the efficiency and effectiveness of their automotive service and repair stores.
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20+ years

in Software Business

10+ years

Serving Clients

top- rated business solution

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Calnetic Inc.

430 404 6th Av Sw, Calgary AB, Canada,T2P OR9 +1-844-234-6756 | info@calnetic.com

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